Additional people aside from the client scheduled are not permitted, unless the scheduled client is under the age of 18. This is to keep the integrity of rest and relaxation for all of our guests in the building at any given time.

Cancellations within 24 hours of the appointment time will require a 50% charge of total service cost. No call no shows will be charged 100% of total service cost. Canceled cards when charged will result in a ban from booking any appointments at Lilli Ann’s until the fee has been paid. For additional information please see our Q&A section.

Credit cards must be on file to book any appointment at Lilli Ann’s. For additional information please see our Q&A section.

All guests under the age of 18 must be accompanied by a legal guardian. Legal Guardians will be required to sign a consent form for any services done at Lilli Ann’s.

Children under the age of 10 will not be able to be scheduled for esthetic or massage therapy services outside of private parties. A waiver will be signed for anyone underage receiving nail technician services and must be accompanied by a legal guardian.

We ask that all ringers and notifications systems be silenced or set to vibrate inside our facility to enhance your experience and protect the experience of guests around you.

We ask that voices remain low in any shared spaces outside of the treatment room. 

Our therapists and techs are not required to give out their personal phone number or information in order to get in contact with them, and are not required or obligated in any way to respond during non-work hours or while performing services for other guests. We promise to get back to you as soon as we are able.

Our therapists and techs have the right to deny or terminate services at any time for any reason.

For any inquiries, questions, or complaints that are outside of the scope that our therapists and techs can take care of, please call at (423) 380-8040 or email lillislashandskin@gmail.com and we will get back to you as soon as possible during business hours.  

Q: What do I do when I arrive?

A: Please enter and turn off all ringers and notification systems on your devices. Take a seat in our front lobby, treat yourself to complimentary refreshments, and feel free to browse our retail or use the restroom as needed. Your therapist will be out to fetch you as soon as possible.

Q: Why do you not have a front desk worker?

A: Things can always change in the future, but for now we are working hard to keep prices low for you, and commission higher for our techs and therapists. 

Q: How do I get in contact with you for private parties, inquiries for retail, or inquiries to display my art at your establishment?

A: Please call at (423) 380-8040 or email lillislashandskin@gmail.com and we will get back to you as soon as we can within business hours.

Q: Why can I not bring my children or additional guests to my appointment?

A: We want to give the best experience for ALL of our guests, including you! We like to think that Lilli Ann’s can be a getaway for our clients to step away from everyday life. We strive to create a comfortable and quiet environment for everyone that walks through our doors. You will also see we do not have a large space for play and additional guests, and that our treatment rooms contain specialized equipment that is easily damaged if not careful, and things such as hot wax and sharp implements that may be dangerous for small hands. Because of all of these reasons, we decided from the beginning to not allow anyone not receiving services in our facility. This does not apply to a minor client who must be accompanied by a legal guardian at all times.

Q: Why do I have to give credit card information to book services?

A: Our cancellation policy requires that a card be on file for anyone booking and receiving services. Your card WILL NOT be charged unless you no call no show, or inform us of cancellation within the 24 hour grace period. Cards on file will not be used to pay for services when completed unless you choose to produce the same card to pay for said service at service completion. 

Q: Why do you have a cancellation policy?

A: All of our therapists and techs are independent workers. This means that they do not receive hourly pay, and are completely dependent on your scheduled services to make money. When you do not show up for your appointment, or it is too soon before your appointment to get another client booked, your therapist or tech loses that time period to make their wages. We hope everyone can understand that while this is a treat for you, it is a career for us. 

Q: Why do I have to sign a waiver to receive services?

A: We require waivers for most of our services to protect our independent workers, and also to make sure you as our guests have a full understanding of the service you are about to receive. Your service cannot be done without a signed waiver, at which point you may be charged 50% of your service cost for lost time at your therapist or techs discretion for lost time and wages. Waivers are not made to spook you away, but to keep everyone safe, healthy, and happy. 

Q: What happens if I have an emergency, or discover that I cannot get a service done because of a medical contraindication?

A: You will of course not be charged for emergencies or medical contraindications for your service even if discovered day of or during your appointment time. Please be honest with your therapist about all medical conditions and emergencies as their time is valuable as well.